Meet Shep Hyken

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of
Shepard Presentations. As a speaker and author, Shep
works with companies and organizations who want to build
loyal relationships with their customers and employees.  
His articles have been read in hundreds of publications,
and he is the author of
Moments of Magic®, The Loyal
Customer
and the Wall Street Journal and USA Today
bestsellers The Cult of the Customer and The Amazement
Revolution
, which was also recognized as a New York
Times
bestseller.  He is also the creator of The Customer
Focus™ program, which helps clients develop a customer
service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since
then has worked with hundreds of clients ranging from
Fortune 100 size organizations to companies with less than
50 employees. Some of his clients include American
Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott
Laboratories, American Express - and that’s just a few of
the A’s!

Shep Hyken’s most requested programs focus on
customer service, customer loyalty, internal service,
customer relations and the customer experience. He is
known for his high-energy presentations, which combine
important information with entertainment (humor and
magic) to create exciting programs for his audiences.

CPAE, or the Council of Peers Award for Excellence, is the
National Speakers Association’s Speaker Hall of Fame
award for lifetime achievement in the area
platform/speaking excellence. CSP is the international
designation for Certified Speaking Professionals and is
awarded to individuals for certain achievements and
education in the speaking profession.


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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com  ||  http://www.hyken.com

Copyright ©MMXIV by Shep Hyken & Shepard Presentations, LLC
The AMAZEMENT Revolution
Seven Customer Service Strategies to Create
an Amazing Customer (and Employee) Experience
by Shep Hyken
A Customer Service Strategy Book: The Amazement Revolution by Shep Hyken, Customer Service Expert Featuring Seven Customer Service Amazement Strategies
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Author of:
Moments of Magic
The Loyal Customer
The Cult of the Customer
The Amazement Revolution

Co-Author of:
Only the Best on Customer Service
Only the Best on Leadership
Only the Best on Success
Inspiring Others to Win
The Winning Spirit