|The AMAZEMENT Revolution
Seven Customer Service Strategies to Create
an Amazing Customer (and Employee) Experience
by Shep Hyken
|A Customer Service Strategy Book: The Amazement Revolution by Shep Hyken, Customer Service Expert Featuring Seven Customer Service Amazement Strategies
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“In reading Shep Hyken’s The
Amazement Revolution, I applaud
his approach. At American
Express, we view service not as a
cost, but an investment in building
customer relationships. Through
overarching service ethos—we
strive to emotionally connect with
our customers and add value to
every interaction. The seven
strategies outlined in this book
are exactly how we operate.”
--James P. Bush, executive vice
president, World Service, American
"The true measure of Shep
Hyken's success as a
communicator is simple. His
books always exceed the readers'
expectations. The Amazement
Revolution is no exception!"
--J. Kim Tucci,co-founder,
The Pasta House Co.