The AMAZEMENT Revolution
Seven Customer Service Strategies to Create
an Amazing Customer (and Employee) Experience
by Shep Hyken
A Customer Service Strategy Book: The Amazement Revolution by Shep Hyken, Customer Service Expert Featuring Seven Customer Service Amazement Strategies
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To schedule an interview contact:
(314) 692-2200

Interview Topics:

The Amazement Revolution - Defined and why the book was written.

About the seven strategies

The difference between satisfied customers and loyal customers.

Define Amazement and the five "cults" or phases companies go through.

Moments of Magic and a Moments of Misery

How to create confidence.

Why a focus on internal customer service so important.

The best customer service companies and why.

What companies can do to deliver better customer service.

Simple customer service strategies.

How to get employees engaged in a customer service program.

Customer service doesn't cost. It pays. Proof from American Customer
Satisfaction Index.

More information can be found on the author's website at

About the Author:

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard
Presentations.  As a speaker and best-selling author, Shep works with
companies and organizations who want to build loyal relationships with their
customers and employees. His articles have been read in hundreds of
publications, and he is the author of
Moments of Magic®, The Loyal
and the Wall Street Journal and USA Today best-sellers The
Cult of the Customer
and The Amazement Revolution, which was also
recognized as a
New York Times bestseller.  He is also the creator of The
Customer Focus™ program, which helps clients develop a customer
service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations, LLC and since then has
worked with hundreds of clients ranging from Fortune 100 size
organizations to companies with less than 50 employees. Some of his
clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA,
Abbott Laboratories, American Express - and that’s just a few of the A’s!

Shep Hyken’s most requested programs focus on customer service,
customer loyalty, internal service, customer relations and the customer
experience.  He is known for his high-energy and entertaining presentations
that are packed with important and practical information.  

(CPAE, or the Council of Peers Award for Excellence, is the National
Speakers Association’s Speaker Hall of Fame award for lifetime
achievement in the area platform/speaking excellence.  CSP is the
international designation for Certified Speaking Professionals and is
awarded to individuals for certain achievements and education in the
speaking profession.)

Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222  ||

Copyright ©2011 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC